Last updated: March 1, 2026
1. Introduction
Welcome to Laxi Super Mart ("we," "our," or "us"). We are committed to protecting and respecting your privacy when you visit our website, use our mobile application, or shop at our physical stores. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services. By accessing or using our platform, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our views and practices regarding your personal data. If you do not agree with the terms of this Privacy Policy, please discontinue use of our services immediately. This policy applies to all users, including customers, visitors, and anyone who accesses our services in any capacity. We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated revision date.
2. Information We Collect
We collect several types of information to provide and improve our services to you. The categories of data we gather include personal information, usage data, and information collected through cookies and similar technologies.
Personal Information
When you create an account, place an order, or interact with our customer support, we may collect personally identifiable information such as your full name, email address, phone number, and delivery address. If you make a purchase, we collect billing information including your payment card details, UPI IDs, or net banking credentials, which are processed securely through our payment partners. We may also collect your date of birth if you choose to share it for birthday offers and promotions. When you participate in surveys, contests, or loyalty programmes, we collect the information you voluntarily provide. Your order history, product reviews, and wish list items are stored in your account profile. We retain this information for as long as your account is active or as needed to provide you services and comply with our legal obligations.
Usage Data
We automatically collect certain information when you visit, use, or navigate our platform. This usage data may include your IP address, browser type and version, operating system, referring URLs, device information, pages viewed, and the dates and times of your visits. We track your browsing behaviour on our site, including products viewed, search queries, and time spent on each page. This data helps us analyse trends, administer the site, track user movements, and gather demographic information for aggregate use. We may also collect information about the device you use to access our services, including the hardware model, operating system version, unique device identifiers, and mobile network information. Usage data is generally collected in an anonymised or aggregated form, but in some cases it may be linked to your personal account.
Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect and store information about your interactions with our services. Cookies are small data files placed on your device that help us remember your preferences, keep you logged in, and understand how you use our platform. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. Third-party analytics providers such as Google Analytics may also set cookies on your behalf to help us understand site traffic and usage patterns. You can control cookie preferences through your browser settings, though disabling cookies may affect certain features of our website. We also use local storage and similar technologies to store user preferences and enhance your shopping experience.
3. How We Use Your Information
We use the information we collect to process and fulfil your orders, including managing payments, arranging deliveries, and providing order confirmations and updates via email or SMS. Your data enables us to personalise your shopping experience by recommending products based on your purchase history and browsing behaviour. We use your contact information to communicate with you about promotions, new product launches, seasonal offers, and loyalty programme benefits, which you can opt out of at any time. Your information helps us maintain and improve our platform, troubleshoot technical issues, and develop new features and services. We analyse usage patterns and customer feedback to optimise our product offerings, pricing strategies, and overall user experience. We may use your data to detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities. Your information also enables us to comply with applicable legal requirements and respond to lawful requests from government authorities.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties for their marketing purposes without your explicit consent. We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential. These service providers include payment processors, delivery partners, cloud hosting services, email communication platforms, and analytics providers. We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government regulation. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction, and we will notify you via email or a prominent notice on our website. We may also share aggregated, anonymised data that does not directly identify you with business partners, advertisers, and other third parties for industry analysis and marketing purposes. We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal data. All sensitive information, including payment details, is transmitted via Secure Socket Layer (SSL) technology and encrypted in our databases using AES-256 encryption. We employ firewalls, intrusion detection systems, and regular security audits to protect against unauthorised access, alteration, disclosure, or destruction of your personal data. Access to personal information is restricted to employees, contractors, and agents who need to know that information to process it on our behalf, and they are subject to strict contractual confidentiality obligations. We conduct regular vulnerability assessments and penetration testing to identify and address potential security weaknesses in our systems. Despite our best efforts, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable data protection laws.
6. Your Rights
You have the right to access, correct, update, or request deletion of your personal information at any time by logging into your account or contacting our privacy team. Under the Information Technology Act, 2000 and its associated rules, you have the right to withdraw consent for the processing of your personal data, subject to legal or contractual restrictions. You may request a copy of the personal data we hold about you in a structured, commonly used, and machine-readable format. You have the right to object to the processing of your personal data for direct marketing purposes, and we will cease such processing upon receiving your request. If you believe that our processing of your personal information violates applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. You may exercise your right to data portability by requesting that we transfer your data to another service provider where technically feasible. We will respond to all legitimate requests within 30 days, and we may need to verify your identity before processing your request to ensure the security of your account.
7. Cookies Policy
Our website uses cookies to distinguish you from other users and to provide you with a better browsing experience. Essential cookies are strictly necessary for the operation of our website, enabling core functions such as security, network management, and account authentication. Performance cookies collect information about how visitors use our website, such as which pages are visited most often, allowing us to optimise site performance and loading times. Functionality cookies allow our website to remember choices you make, such as your preferred language, delivery location, and recently viewed products, to provide enhanced and personalised features. Targeting and advertising cookies are used to deliver advertisements that are relevant to you and your interests, and to measure the effectiveness of our advertising campaigns. You can manage your cookie preferences at any time by accessing the cookie settings panel at the bottom of our website or through your browser settings. Please note that blocking or deleting certain cookies may prevent you from using the full functionality of our website, including adding items to your cart and completing purchases. For more detailed information about the specific cookies we use, you may contact our privacy team at privacy@laximart.in.
8. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you by posting the updated policy on this page with a new "Last Updated" date at the top. For significant changes that materially affect how we handle your personal data, we will provide a more prominent notice, such as an email notification or a banner on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of our services and contact us to request deletion of your personal data. We maintain an archive of previous versions of this Privacy Policy, which you may request by contacting our privacy team.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our dedicated privacy team. You can reach us by email at privacy@laximart.in, and we will respond to your inquiry within 48 business hours. For written correspondence, please send your letter to: Laxi Super Mart, Privacy Department, 42 MG Road, Connaught Place, New Delhi 110001, India. You may also call our privacy helpline at +91 98765 43210 during business hours (Monday to Saturday, 9:00 AM to 6:00 PM IST). If you wish to exercise any of your data protection rights, please include your full name, registered email address, and a description of your request so we can process it efficiently. Our Data Protection Officer oversees compliance with this policy and is available to address any concerns you may have about how your personal information is handled. We take all privacy complaints seriously and will work diligently to resolve any issues in a timely and fair manner.