Last updated: March 1, 2026
1. Acceptance of Terms
By accessing, browsing, or using the Laxi Super Mart website, mobile application, or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. These terms constitute a legally binding agreement between you and Laxi Super Mart Private Limited, a company incorporated under the laws of India with its registered office in New Delhi. If you do not agree to all of these terms, you must not use our services and should exit the platform immediately. These terms apply to all visitors, registered users, and anyone who accesses our services in any manner. We reserve the right to modify these Terms of Use at any time, and your continued use of the platform following any changes constitutes acceptance of the revised terms. You are responsible for regularly reviewing these terms to ensure you are aware of any modifications. By placing an order through our platform, you represent that you are at least 18 years of age and legally capable of entering into binding contracts under Indian law.
2. Use of Website
You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the platform. You shall not use the website to transmit any material that is defamatory, offensive, obscene, or otherwise objectionable, or that constitutes or encourages conduct that would be considered a criminal offence or give rise to civil liability. You must not attempt to gain unauthorised access to our systems, servers, or databases, or engage in any activity that could damage, disable, overburden, or impair the functionality of our platform. Automated scraping, data mining, or any form of automated data collection from our website without prior written consent is strictly prohibited. You agree not to use any robots, spiders, crawlers, or other automated tools to access our services for any purpose. We reserve the right to restrict or terminate your access to the website if we determine that your use violates these terms or is harmful to our business, other users, or third parties. All content on our website, including text, graphics, logos, images, product descriptions, and pricing, is provided for informational purposes and may be subject to change without notice.
3. Account Registration
To access certain features of our platform, including placing orders and tracking deliveries, you must create a user account by providing accurate, current, and complete registration information. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You must immediately notify us of any unauthorised use of your account or any other security breach by contacting our customer support team. We reserve the right to suspend or terminate your account at any time if we suspect fraudulent activity, misrepresentation, or violation of these terms. Each user is permitted to maintain only one active account, and creating multiple accounts to exploit promotional offers or circumvent restrictions is strictly prohibited. You agree not to share your account credentials with any third party, and you acknowledge that you are solely responsible for any consequences resulting from such sharing. We may require identity verification at the time of registration or at any subsequent point, and failure to provide requested verification documents may result in account suspension or restriction of services.
4. Orders and Payments
When you place an order through our platform, it constitutes an offer to purchase the selected products at the listed price, subject to availability and our acceptance. We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, pricing errors, suspected fraud, or issues identified during payment verification. All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Payment can be made through accepted methods including credit cards, debit cards, UPI, net banking, digital wallets, and cash on delivery where available, with all online transactions processed through secure, PCI-DSS compliant payment gateways. Once an order is confirmed and payment is processed, you will receive an order confirmation via email and SMS with your order number and estimated delivery details. Promotional codes, discount coupons, and special offers are subject to specific terms and conditions, have limited validity periods, and cannot be combined unless explicitly permitted. In the event of a pricing error discovered after order placement, we will notify you and offer you the option to proceed at the correct price or cancel the order for a full refund.
5. Delivery and Returns
We strive to deliver your orders within the estimated delivery timeframe displayed at the time of checkout, though delivery times may vary depending on your location, product availability, and external factors such as weather conditions or public holidays. Free delivery is available for orders exceeding the minimum order value as specified on our website, while a delivery fee will be applied to orders below this threshold. You must ensure that someone is available at the delivery address to receive the order during the specified delivery window, and failure to accept delivery may result in additional charges for redelivery. Our return policy allows you to return most products within 7 days of delivery if they are defective, damaged, expired, or materially different from what was ordered, provided the items are in their original packaging and accompanied by proof of purchase. Perishable goods including fresh fruits, vegetables, dairy products, meat, and seafood must be inspected at the time of delivery and reported within 24 hours if found unsatisfactory. Refunds for approved returns will be processed within 5-7 business days and credited to your original payment method or as store credit at your discretion. We reserve the right to modify our delivery areas, delivery charges, and return policies at any time, and such changes will be effective immediately upon posting on our website.
6. Intellectual Property
All content on the Laxi Super Mart website, including but not limited to text, graphics, logos, brand names, images, audio clips, video clips, data compilations, software, and the overall design and layout, is the property of Laxi Super Mart Private Limited or its content suppliers and is protected by Indian and international copyright, trademark, and intellectual property laws. The Laxi Super Mart name, logo, the leaf emblem, and all related names, logos, product and service names, designs, and slogans are trademarks of Laxi Super Mart Private Limited, and you must not use such marks without our prior written permission. You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the website for personal, non-commercial purposes only. Any reproduction, distribution, modification, republication, display, or transmission of any content on this website without prior written authorisation from Laxi Super Mart is strictly prohibited. User-generated content such as product reviews, ratings, and photographs submitted to our platform grants us a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, and display such content. You represent and warrant that any content you submit does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party. Violations of our intellectual property rights may result in legal action, including claims for damages and injunctive relief under applicable Indian laws.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Laxi Super Mart, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from your access to or use of, or inability to access or use, our services. Our total liability to you for all claims arising out of or relating to the use of our services shall not exceed the amount you paid to us during the twelve months preceding the claim. We do not warrant that our services will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. Product images displayed on our website are for illustrative purposes only and may differ from the actual product in terms of colour, packaging, and appearance. We shall not be liable for any delay or failure in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, pandemics, or transportation disruptions. You agree to indemnify and hold harmless Laxi Super Mart and its affiliates from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms. This limitation of liability applies to all causes of action, whether based on warranty, contract, tort, strict liability, or any other legal theory.
8. Governing Law
These Terms of Use and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action, suit, or proceeding arising out of or relating to these terms or the services provided by Laxi Super Mart shall be instituted exclusively in the courts of competent jurisdiction located in New Delhi, India, and you irrevocably submit to the jurisdiction of such courts. In the event of any dispute, the parties agree to first attempt to resolve the matter through good-faith negotiation for a period of thirty (30) days before initiating formal legal proceedings. If negotiation fails, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed mutually by the parties, and the seat of arbitration shall be New Delhi. The arbitration proceedings shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties. Nothing in these terms shall prevent either party from seeking interim or injunctive relief from a court of competent jurisdiction where necessary to protect its rights. If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
9. Contact
If you have any questions, concerns, or feedback regarding these Terms of Use or any aspect of our services, please contact our legal team at legal@laximart.in. For general customer service inquiries, including order issues and delivery concerns, please reach out to our support team at support@laximart.in or call us at +91 98765 43210 during business hours (Monday to Saturday, 9:00 AM to 8:00 PM IST). Written correspondence may be sent to: Laxi Super Mart Private Limited, Legal Department, 42 MG Road, Connaught Place, New Delhi 110001, India. For urgent matters relating to account security, fraud, or intellectual property infringement, please mark your communication as "Urgent" and we will prioritise your request. We aim to acknowledge all communications within 24 hours and provide a substantive response within 5 business days. Our dedicated legal team reviews all feedback to continually improve our terms and ensure they remain fair, transparent, and compliant with applicable Indian laws and regulations. We value your trust in Laxi Super Mart and are committed to maintaining the highest standards of transparency and accountability in all our dealings.